Clinical Governance and Support

Advantage Healthcare employs a National Head of Quality and Clinical Governance, who is responsible for the maintenance of best practice in service delivery and compliance with national standards throughout the company. This Manager leads a team of Quality and Development Managers who deal with internal Quality Assurance inspections and special projects on a nationwide basis.

This department also oversees and monitors the way we deal with complaints, which includes analysing the number and nature of complaints and compliments received. As an important part of our quality monitoring system we conduct an annual survey of how our clients feel about our provision of care, and this is a crucial source of information which then feeds through into improved standards of care.

The team produces an annual Quality Review, which is used as the benchmark against which improvements in service delivery are judged.

A Clinical Focus

Regional Nurse Advisors and Support Nurses are also part of this team and mentor and support all of our clinical staff and ensure they are kept up-dated with regards to good practice and also advise on cases dependent on their speciality. All our Regional Nurse Advisors are dual qualified and have extensive experience with general, mental health and paediatric nursing, both in hospital and the community.

All nurses within our business attend a regular company clinical forum to  receive updates , discuss industry changes and share best practice.

Primary Care Specialists

Our team of Primary Care Specialists (PCS) are experienced in delivering  complex care solutions for a variety of clients, including case managers, Primary Care Trusts and solicitors. A PCS is allocated to every care package to oversee the implementation of each individual case.

Working in this way ensures consistent quality throughout our network of branches and a high level of support for our care teams and service users.

Professional Memberships

As well as several excellent star ratings through the Care Quality Commission, we are also proud to be a member of;

• The British Association of Brain Injuries and Case Management (BABICM)
• The Case Management Society UK (CMSUK)
• The UK HCA

We provide a high volume of complex care to PCT’s across England, Scotland and Wales and are on all current National NHS Framework for the provision of agency workers.